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Policies

At Finesse we pride ourselves on being transparent about our policies with all of our clients. If you have any questions about any policy below please feel free to contact our team.

Salon Etiquette

Service Guarantee

Our goal is 100% customer satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon within 7 days.

 

No refunds will be issued for services agreed upon and received.

 

Accepted Forms of Payment

Finesse Salon Spa accepts Cash, Checks, Visa, Mastercard, Discover, and American Express. We work as a team to deliver your desired look, but tipping each individual service provider is not expected by our staff. Additionally, while including gratuity is always appreciated, we do ask that you utilize cash when tipping.

 

Children

For the safety of your children and the comfort and consideration of all salon guests, Finesse Salon Spa does not permit children in the salon area unless they are receiving services. Children 12 and under receiving salon services must be accompanied by an adult who is not receiving services.

Cancellation Policy

Late Arrivals

Please arrive at your reservation on time. We cannot guarantee service for late arrivals. If a guest is tardy, Finesse Salon Spa has the right to reschedule some or all the services scheduled.

 

Cancellations

In consideration of our other guests and our service providers, Finesse Salon Spa requires 24-hour notice of any cancellations.

 

No Shows

Guests who often cancel or “No Show” appointments will no longer be able to schedule appointments but will always be welcomed as a walk-in guest.

 

Courtesy Calls

Finesse Salon Spa reminds guests through phone calls, texts or emails about future reservations; However, it is the responsibility of the guest to remember the date and time of reservations.

COVID-19 Safety Policies

At Finesse, we respect your choices. Our team has decided to continue to wear masks and respect that our guests have a choice. We will continue to evaluate this practice in the future.

 

If you have any concerns as a guest about what choices you can make when entering our salon atmosphere please contact us for a safe guided experience at Finesse Spa Salon.

 

We have our community on our minds. You are our concern and we will help you find the best choices for you.

Bridal Parties

Deposits

All wedding parties require a 50% down payment deposit of all services scheduled, the remaining sum is due 7 days prior to the wedding. There will be an 18% gratuity charge for all parties 5 or more. If a destination other than the salon is agreed upon for the day of services a mileage charge (55 cents a mile) along with a fee of $42.00 per service provider taking care of your party will be due at the time of deposit. A required 90-day notice for off-premise locations is needed. The service provider fee covers the off-site permit required by the State of Iowa (code 645-60.9(157)).

 

Cancellation Deposit Refunds

30 days prior to appointment date: full refund
14 days or less from appointment date: NO REFUND

 

Scheduled appointments

Appointments will not be scheduled until down payment deposit is received and this agreement signed and returned via email or fax.

 

Scheduled appointments may be moved to another service provider with the exception of the bride. All times will remain as scheduled unless notified.

Spa Packages & Parties of 2 or More

Deposits

Spa packages and parties of 2 or more require a 50% down payment deposit of all services scheduled, the remaining sum is due 7 days prior to the scheduled appointments. There will be an 18% gratuity charge for all parties of 5 or more.

 

Cancellation Deposit Refunds

14 days prior to appointment date: full refund
7 days or less from appointment date: NO REFUND

 

Scheduled Appointments

Appointments will not be scheduled until down payment deposit is received and this agreement signed and returned via email or fax.

 

Scheduled appointments may be moved to another service provider. All times will remain as scheduled unless notified.

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